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General Info
How To
Disable Spam Filtering
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How to retrieve
messages from Geetel Spam Filtering
If you believe that the spam filter has caught an email message by mistake, follow these simple steps to recover it. 1.) Click here to access the Geetel Webmail interface 2.) Type in your username and password, then click Login 3.) Click on the Junkmail link on the left side image 4.) Locate and select the message that you wish to retrieve 5.) Make sure that "INBOX" is selected next to the move button, then click Move image Now the selected message has been moved to your inbox. You can continue to use the WebMail interface and read that message or you can use your regular email program (Outlook Express, Windows Live Mail for example) to retrieve the messages from the server.
Geetel Spam Filtering FAQ Q: What is spam? A: Spam is a term loosely used to describe any piece of e-mail that is unsolicited, unwanted, and/or unexpected. The content of the e-mail usually involves a commercial solicitation, offensive/annoying/nuisance content, or multiple mailings of the same message. Q: How can I get the spam and virus filtering for my e-mail account? A: All Geetel customers have been given spam and virus filtering by default. We've sent an e-mail to all our customers informing them of this new service. So, you are already being protected. Q: What if I do not want the spam filtering. A: Geetel realizes that not all of our customers will want spam filtering. If you do not wish to have spam filtering simply e-mail us at office@geetel.net and we will disable the filtering for your account. Q: What happens if an e-mail is sent to me and is "caught" by the spam filter by mistake? A: If you believe that this is the case, you can use the Geetel WebMail interface to retrieve it. Look above at How to retrieve messages from Geetel Spam Filtering. Q: How long will the spam messages be available for retrieval? A: Spam will be left on the Geetel mail server for 30 days. After that time, the messages will be automatically deleted by Geetel. Q: Will this stop all spam? A: We would like to say
yes to this question. However, there is no way to be certain that all spam
will be stopped. In testing the spam filtering system we were able to stop
close to 85 percent of spam.
Q: Does Geetel also scan my email for viruses? A: Yes. We scan all incoming messages for viruses and malicious attachments. If one is found in a message intended for you, you will be notified of the fact and also be sent the cleaned email message. However, there are time Geetel has to turn off Virus and Spam filter due to network problem. Q: If I want to be sure that email from a certain person can always email me without being junked, no matter what it contains, can I add that person's email address to a 'whitelist'. A: You can manage your whitelist through our WebMail program. Log in and then click on the Spam Hunter link at the top. There is also an easy to add an address to my whitelist. When you are viewing a message in WebMail, you will notice two links in the upper right corner of the message that will add the sender's email address or their entire domain to your whitelist with a single, simple click. Q: How does Spam Hunter know what's junk and what isn't? A: That's a very good question. One of the more popular but inefficient ways of detecting junk mail was to simply look at the message and see if it contained any suspicious phrases or key words. If one was found, the message was junked. If the message contained the word 'viagra' it would be junked. But there may be real, legitimate emails from, say a doctor or nurse, that might have that word. What we do is rate or score the message. We scan each message looking for suspicious things about it. One thing might be excessive use of the exclamation point (!!!!). That doesn't make it junk, but it does count as a 'hit' against the message. If it finds enough 'hits' or 'scores' it is considered junk.
Geetel Virus Filtering Warning Messages
This message is sent to the sender of the message. ----------Start Example
Reply E-Mail----------
Our virus detector has
just been triggered by a message you sent:-
This message is simply
to warn you that your computer system may have a
The virus detector said
this about the message:
--
Here are the contents of the "VirusWarning.txt" attachment. ----------Start "VirusWarning.txt"----------
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