What is 'spam'?
In internet terminology, 'spam' means unwanted junk mail. It can be adult in nature or commercial or just advertisements. Either way, 'spam' is unwanted, unsolicited junk email.
So what is Spam Hunter?
Spam Hunter is designed to virtually eliminate junk email from your mailbox. Many people have come to 'accept' junk email as a fact of life on the internet. We refused to accept that when we finally got tired of wading through hundreds of junk emails to find the four or five we needed. Spam Hunter has been proven to correctly identify 95% of junk emails.
Does Spam Hunter also scan my email for viruses?
Yes. Spam Hunter scans all incoming messages for viruses and malicious attachments. If one is found in a message intended for you, you will be notified of the fact and also be sent the cleaned email message.
What if Spam Hunter junks one of my real messages?
Don't worry. In the event one of your legitimate emails gets moved to the junk pile, we have provided a way for you to get to those messages. Our Web Mail program allows you to access those messages. Junk email messages sent to you will be stored for 30 days. After that, they will be removed in order to save space.
If you want to be sure that email from a certain person will always make it to you without being junked, no matter what it contains, you will need to add that person's email address to your 'whitelist'.
Do I have to manually delete all these junk emails from WebMail?
No. You don't have to even worry about those messages unless you think one of your real messages got junked for some reason. They will be removed automatically if they are older than 30 days. This gives you enough time to retrieve legitimate mail should you need to.
Okay. What's a whitelist?
Your whitelist is a list of email addresses (or whole domains [ie: jcpenney.com or geetel.net]) that Spam Hunter will make sure you get, no matter what the message contains. You can manage your whitelist through our WebMail program. Log in and then click on the Spam Hunter link at the top.
I hate typing, is it easy to add an address to my whitelist?
Yes. But only if you use our WebMail program. When you are viewing a message in WebMail, you will notice two links in the upper right corner of the message that will add the sender's email address or their entire domain to your whitelist with a single, simple click.
How does Spam Hunter know what's junk and what isn't?
That's a very good question. One of the more popular but inefficient ways of detecting junk mail was to simply look at the message and see if it contained any suspicious phrases or key words. If one was found, the message was junked. If the message contained the word 'viagra' it would be junked. But there may be real, legitimate emails from, say a doctor or nurse, that might have that word.
What we do is rate or score the message. We scan each message looking for suspicious things about it. One thing might be excessive use of the exclamation point (!!!!). That doesn't make it junk, but it does count as a 'hit' against the message. If it finds enough 'hits' or 'scores' it is considered junk.
Can I turn Spam Hunter off if I need to?
Yes. You control Spam Hunter entirely through our WebMail interface. You can turn it off or on as you feel necessary.
I like the WebMail program. Can I use it all the time?
You may use it as often or as little as you wish. It is entirely up to you.